Refund policy

Your satisfaction with our products is our priority. In the event that you're not completely satisfied, we're pleased to inform you that Bubblegum Divas welcomes returns within a thirty (30) day window from the date of purchase (as indicated on your receipt). This applies to most items that remain in new condition, provided that we have not made any modifications or customizations to the order based on your specific requests.

Here are the specific details to consider. Regrettably, we cannot accept returns for items that have been customized, personalized, or altered from our original designs, as well as those that show signs of wear, damage, washing, or any form of modification. To facilitate a successful return, please ensure that all original tags remain attached. Kindly note that items displaying visible wear, stains, odors, or traces of animal hair will not be accepted for return.

In consideration of hygiene, certain items are ineligible for return or exchange. These items encompass all accessories such as hair bows, headbands, party hats, socks, leggings, bloomers, and any other products explicitly labeled as "Final Sale." Please be advised that no exceptions will be granted in these cases.

 

Funko POP! Packaging Disclaimer
All Funko POP! figures are brand new. Box condition is not guaranteed, as minor imperfections may occur during manufacturing or shipping. Items are shipped in protective packaging, but we are not responsible for carrier-related box damage.


For successful processing, kindly ensure that your items are returned to the address provided below within a 30-day period from the date you received your package.

Bubblegum Divas, LLC
11805 Stone Run Ave 
Las Vegas, Nevada 89138


For any inquiries related to your order, kindly reference your Order Number: ________________

Upon receipt of your returned packages, we conduct a thorough inspection, and the processing of returns is typically completed within 7-10 business days. Please note that the original shipping fees are non-refundable. Additionally, it's important to highlight that the responsibility for return shipping lies with the customer.

Pre-Order Policy: We are unable to process refunds for pre-orders, as we have already submitted your order to our supplier in preparation for the upcoming launch date or product release. Please note that release dates are provided as estimates and are subject to potential changes.

Cancellation Policy:

We want to ensure that your item(s) ship out as quickly as possible. After your order has been placed, it is immediately sent to our Fulfillment Center for processing. Therefore, we are unable to add/remove items, change payment method, update shipping/billing addresses, or cancel an order once it’s been submitted.

Please review your purchase before submitting your order to ensure product selection, size, quantity, payment, and addresses are correct.

For incorrect or damaged items: In the event that you receive a damaged item, we kindly request that you notify us within a span of 3 days from the date of receipt. It is the responsibility of the customers to thoroughly inspect all deliveries within a timeframe of 3 business days following receipt. For items to be eligible, all damaged items must retain their tags and remain in an unworn condition.

Shipping Policy:

We would like to clarify that we cannot be held accountable for any delays or damage caused by the shipping carrier or their delivery timelines. We recommend that you carefully choose a shipping method during the checkout process that aligns with your specific needs and event dates. This will ensure that you receive your order in a timely manner.