Customer Service + Privacy Policies

18466_138344137550dc67c08d45eWelcome to Bubblegum Divas

At Bubblegum Divas we make it easier to celebrate her special day year after year. Your captured photographed memories that last a lifetime will be age stamped by our beautiful wears, start building a timeline of birthday memories for each age she turns. She’ll never have to wonder how old she was while looking back and sharing pictures. Our unique assortment of handmade birthday shirts start at age 1 to age 16. Specialty birthday apparel and unparalleled quality all at affordable prices.
Our goal is that you keep coming back year after year and tell your friends about where to find the cutest birthday clothes and spread the love of Bubblegum Divas.
So let us know how we can help customize your shopping experience.

Privacy Policy:

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Returns
We want you to love your items. But If things didn’t work out, here’s the good news: Bubblegum Divas accepts returns within thirty (30) days of purchase. (AKA the date listed on your receipt) for most items in new condition as long as we have not modify or customized the order per your request.

Here’s the fine print. You can’t return anything that’s customized, personalized, or modified from our original designs, worn, damaged, washed, or altered in any way. All original tags must be attached. Items returned with visible wear, stains, smells, or animal hair will be refused.

Due to hygiene reasons the following items cannot be returned or exchanged: all accessories including hair bows, headbands, party hats, socks, leggings, bloomers, and any other items marked as “Final Sale”. NO EXCEPTIONS WILL BE MADE

You must return your items to the address below within 30 days from the day you received your package.

Bubblegum Divas
6236 Rivercrest Dr. Suite D
Riverside, Ca 92507
Order #______________

Once we receive your returned package an inspection & decision will be made within 7-10 business days. Original shipping fees are non-refundable & return shipping is the responsibility of the customer.

INCORRECT OR DAMAGED ITEMS: If you receive a damaged item you must notify us within 3 days of receipt.  It’s the customers’ responsibility to inspect all deliveries within 3 business days of receipt. All damaged items must have tags still attached and be in unworn condition.

SALES TAX | We charge sales tax only in our sunny home state of California.

BACKORDERS | Sometimes an item is so popular it gets snatched up quickly so please order early and allow us time to make your items. Other times we’re putting on finishing touches. Either way, you can still place your order and we promise to get it to you asap; If an item is on backorder longer than two weeks we will contact you, we can issue a refund.

SHIPPING | We ship via USPS to offer you the most economical shipping method possible. When your item ships, you will receive an email with the tracking number. Even though your item has shipped, tracking may not show or be updated within the USPS system for up to 24 hours. Rest easy that your order is on the way, most instock items ship within 1 business day of ordering. However, some orders may take up to 48 business hours to be processed.

PLEASE NOTE that we are NOT responsible for lost, stolen or undelivered packages. If you’d like to insure your shipment via USPS, please contact us prior to ordering. ALL LOST, STOLEN OR RETURNED packages paid without insurance are the responsibility of the buyer. In the rare event of a USPS failure, please contact them with any questions or concerns at Call: 1-800-ASK-USPS® (1-800-275-8777).

INTERNATIONAL SHIPMENTS | Delivery for international orders varies by country but takes an average of 7-14 business days. We cannot control customs delays and are not responsible for lost or stolen packages.
Once your international package has shipped, you’ll receive a tracking number, that often shows as being in Los Angeles, CA, even when it’s well on it way to you. This is because LA is the International postal hub. If you’d like a tracking ID, we can ship via UPS or FedEx, however shipping costs will increase considerably and we can sent you an invoice for the different if these methods are requested. Please contact us for this method.

DELIVERY | We ship to the Ship To: address listed on the order summery. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Please take the time to double check that the shipping address is correct.

EXPRESS ORDERS | Express orders must be received before 11am PST to be shipped that same day. Please email first to check supply availability.